Fikri Ghazi
How to Create a Microsoft Teams HTML Button
Add a deep-link button to your help desk landing page that opens a Microsoft Teams bot conversation in a single click.
- Microsoft Teams
- Chime for Teams
- Service Desk Software
- Click to Chat
Instant Tech Blog
Guides, news, and how-tos
Practical writeups from the Instant Technologies team on Microsoft Teams, enterprise chat, and the AI service desk.
- Instant Support
Chime Reporting API
Use per-user API keys and the Chime reporting endpoints to pull queue, agent, and bot metrics straight into your own dashboards.
- Chime
- Reporting
- API
- Integration
- Patrick Madden
Accessing Chime Reports with Power BI
Wire the Chime reporting API into Power BI Desktop using either a blank advanced-editor query or the Web data source, with a dynamic date range.
- Chime
- Power BI
- Reporting
- Integration
- Patrick Madden
Chime Reports Extraction Utility (Beta)
A small Windows utility that calls the Chime reporting API on a schedule and saves CSVs to disk for archival or downstream ETL.
- Chime
- Reporting
- Utility
- Automation
- Patrick Madden
Chime for Microsoft Teams 3.16.20 Release
Release notes for build 3.16.20 — presence polling fixes, guest-disconnect handling, and an agent activity-count reset on queue shutdown.
- Chime for Teams
- Release Notes
- Fikri Ghazi
What Should You Do After a Chime Update to Restore Your UI
A cached browser is the most common reason the Chime UI looks wrong after an upgrade. Here's the hard-refresh shortcut for every major browser.
- Chime for Teams
- Browser
- Troubleshooting
- Fikri Ghazi
How to Post Custom Web Chat Data
Pass page-level context from a custom HTML host page into the Chime guest web client so it surfaces in the agent's seeker data.
- Chime
- Web Chat
- Web Client
- Customization
- Patrick Madden
Chime for Slack and Teams Version 3.0.17
A small GDPR-focused release: ordered PI export entries, faster navigation to exports, and inline error messaging in the Data Purging view.
- Chime
- Release Notes
- GDPR
- Patrick Madden
Chime for Microsoft Teams 3.16.06 Release
Build 3.16.06 bundles queue stability, agent translation, scheduling, and dashboard improvements alongside a stack of routing fixes.
- Chime for Teams
- Release Notes
- Patrick Madden
Chime Deflection — Collect Additional Info During Deflection
When a chat arrives out of hours, ask the user for the details you'd need to follow up — and surface the result in the deflection report.
- Chime
- Deflection
- Adaptive Cards
- After-hours