Chime for Microsoft Teams 3.1.620 Release

Written By Patrick Madden

Updated 10/26/2023 - We now include all of this information on our 2 product pages.

For Chime V5 our SaaS Chat Based Service Desk App with AI - please visit: https://www.chimev5.com/teams-integrated-azure-ai-powered-help-desk-release-notes

For Chime V4 for Microsoft Teams, please visit: https://www.addchime.com/teams-release-notes.html

In the most recent version of Chime for Microsoft Teams we are addressing issues that are affecting some users with presence polling in Teams, as well as chat counts for Agents getting out of sync in the Queue Dashboard

Download the newest version of Chime: Chime for Teams Download

View all release notes for Chime for Teams: Chime Release Notes


Details:

  • Updated presence polling module to handle malformed reply from 0365 indicating all agents are offline

  • Added defensive exception handling to cover specific guest and agent flow where a guest drops a conversation request just as the request is accepted by the agent using Microsoft Teams

  • Reset agent activity counts in the event that a queue’s PID is shut down

Patrick Madden
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