Chat First Service Desk - Solve Employee Problems

Chime V5 creates an AI chat powered service desk enabling teams to deliver outstanding support service.

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Response Time

Email - 2 Hours
Chime - 49 Sec

Resolution Time

Email - 2.8 Days
Chime - 1.3 Days

Customer Satisfaction

4.8 out of 5.0

Categorize detailed enterprise help desk issues with automatic conversation summary.

Use AI, your data, and Chat to quickly diagnose and solve employee Issues. Deploy an IT Service Desk, HR Help Desk, or connect employees with any department using chat

Azure AI powered FAQ lookup improves chat deflection and increases agent availability.

AI Summarization

Guest conversation summaries use natural language processing AI models to turn complex interactions, into a digestible set of steps.

Summaries include a brief outline of the resolution and the steps taken by both guest and agent to reach it. Summarization provides quick summary and chat synopsis to the service desk manager.

AI Helpdesk

Improve successful chat deflection with Chat GPT integration. Solve guest issues before they reach an agent with a customizable AI helpdesk agent. Guests receive step-by-step instructions in all languages, at any time of day.

Get Advanced Custom Reporting from Your Help Desk

Create custom reports from your help desk. Analyze metrics and trends. Leverage chat data between support agents and employees generated in Microsoft Teams.

Data Collection

Create custom chat workflows in Chime to gather the data you need. Store it in session metadata and make it part of your reporting.

Manage Reports

Manage custom reports to capture what matters most to your business. Generate bar graphs, line graphs, pie charts and more.

Reporting API

Securely access help desk data in JSON or CSV formats and visualize in your preferred tools, including Power BI, for clear insights.

Built-in Reports

Access more than 20 ready-to-use reports. Gain insights into agent performance, user feedback, and more.