AI Chat Service - To Solve Employee Problems
Chime V5 is an AI chat powered service application enabling companies to solve employee issues, connect with human agents, and engage with high value AI chat services - to solve problems. ChimeV5 is a Microsoft 365 Certified App. Out of 1,400+ apps in Microsoft Teams Store only 4% have this level of security, compliance, and data handling compliance.
Chime V5 has been awarded a Microsoft 365 Certification in July 2025, becoming the 51st app to receive this in the Teams Store. Only 4% of apps have met the certification requirements to achieve this.
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Categorize detailed enterprise help desk issues with automatic conversation summary.
Use AI, your data, and Chat to quickly diagnose and solve employee Issues. Deploy an IT Service Desk, HR Help Desk, or connect employees with any department using chat
Azure AI powered FAQ lookup improves chat deflection and increases agent availability.
AI Summarization
Guest conversation summaries use natural language processing AI models to turn complex interactions, into a digestible set of steps.
Summaries include a brief outline of the resolution and the steps taken by both guest and agent to reach it. Summarization provides quick summary and chat synopsis to the service desk manager.
AI Helpdesk + Chat
Improve successful chat deflection with Chat GPT integration. Solve guest issues before they reach an agent with a customizable AI helpdesk agent. Guests receive step-by-step instructions in all languages, at any time of day.
Microsoft 365 App Certification
We're excited to announce that ChimeV5 has officially achieved Microsoft 365 Certification, a prestigious recognition that places us among an elite group of verified Microsoft partners. Out of 1,400+ apps in Microsoft Teams Store only 4% have this. This means that your company will have the assurance and confidence that data and privacy are adequately secured and protected when the app is introduced to your Microsoft 365 platform through Microsoft Teams and is fully backed by Microsoft. This Microsoft 365 Certified app has been reviewed by Microsoft against industry standards and controls for security, compliance, and data handling practices. More Information
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Get Advanced Reporting from Your Help Desk
Create custom reports from your help desk. Analyze metrics and trends. Leverage chat data between support agents and employees generated in Microsoft Teams.
Data Collection
Create custom chat workflows in Chime to gather the data you need. Store it in session metadata and make it part of your reporting.
Manage Reports
Manage custom reports to capture what matters most to your business. Generate bar graphs, line graphs, pie charts and more.
Securely access help desk data in JSON or CSV formats and visualize in your preferred tools, including Power BI, for clear insights.
Built-in Reports
Access more than 20 ready-to-use reports. Gain insights into agent performance, user feedback, and more.