Enterprise Chat Tools
Enterprise Chat Platform With or Without AI
Faster answers, More Productive Employees
Enterprise chat and AI chat for Microsoft Teams — transform your Office 365 and Teams investment into a fully functional click-to-chat service desk for IT, HR, or Sales
IM and Chat Compliance
Compliance and eDiscovery for enterprise IM platforms
Available for HCL Sametime and Microsoft Lync/Skype for Business, our eDiscovery solutions provide access to chat history, generate charts, and a whole lot more.
Industry Sectors
See how Instant Tech software helps businesses
From financial services to healthcare to local governments and defense contracts, our products serve a wide variety of companies and industries.
Announcement
Microsoft 365 App Certification
We're excited to announce that ChimeV5 has officially achieved Microsoft 365 Certification, a prestigious recognition that places us among an elite group of verified Microsoft partners. Out of 1,400+ apps in Microsoft Teams Store only 4% have this. This means that your company will have the assurance and confidence that data and privacy are adequately secured and protected when the app is introduced to your Microsoft 365 platform through Microsoft Teams and is fully backed by Microsoft. This Microsoft 365 Certified app has been reviewed by Microsoft against industry standards and controls for security, compliance, and data handling practices. More Information
Enterprise chat services, AI-enabled.
Instant Technologies develops enterprise service desk applications for large corporate customers throughout the world. Our enterprise products enable organizations to meet regulatory requirements, provide live chat across organization or departments, improve customer service, and increase employee productivity.
Our AI chat services now include file import, FAQ management, and a full reporting dashboard. Our AI chat workflow can route to agents, display FAQs, or engage a Chat GPT conversational assistant using custom prompts.
What people are saying
“Our first-call resolution rate increased by 85%, and our issue resolution time dropped significantly by engaging with chat, where issues that had been taking 24 hours to resolve are now being closed in under 5 minutes.”
“HRA is well-conceived and provides a complete and robust search tool but equally valuable for us is the ability to look at overall IM usage across the practice.”
Trusted by enterprise teams
