AI Chat Based Help Desk
Categorize enterprise help desk issues with automatic conversation summary. Utilize Azure OpenAI ChatGPT powered chats to quickly diagnose and solve employee issues.
Conversation Summary
Automatic AI summaries condense long chat threads into a clear set of steps so managers can review resolutions at a glance.
AI Keyword Extraction
Azure AI extracts keywords from each question and pulls the most relevant FAQ article so guests get answers in seconds.
Chat Deflection
Resolve common issues with self-service responses, freeing live agents to focus on the conversations that really need them.
Automate Your Internal Help Desk
Chime's Azure AI-based FAQ lookup extracts keywords from guest questions and surfaces the matching article automatically. Employees diagnose and resolve issues without ever queuing for an agent.
AI Keyword Extraction
Azure AI parses each question, identifies the underlying intent, and searches your FAQ knowledge base for the most relevant answer — even when the employee's phrasing doesn't match the article exactly.
Real-Time Language Translation
Support a global workforce with real-time translation built into every conversation. Agents and employees can chat in their own language with translations applied transparently.
FAQ Lookup
Index your existing FAQ content and let Azure-powered lookup match guest questions to your best answers. No retraining required — update FAQs and Chime picks up the changes.
Teams Integration Examples
See how Chime AI sits naturally inside Microsoft Teams conversations — no separate console, no context switching.
See it in action
Schedule a 30 minute live demo and see how AI cuts response time on your help desk.