Smart Help Desk Solutions for Schools
A Fast AI Chat Support App for Students and Staff
From basic tech issues to complex problems, we streamline support for students, teachers, and staff through real-time chat, automated troubleshooting, and a clear knowledge base.
Designed for your school's unique support process
With our tools and custom workflow options, schools can design their support process to fit their unique needs — making it easier to address concerns promptly and ensure everyone receives timely assistance.
Chime V5 received Microsoft 365 Certification in July 2025, becoming the 51st app to earn this status in the Teams Store. Only 4% of apps have met the security, compliance, and data handling requirements needed to achieve this.
Handle All IT Support Issues
One help desk that covers the full range of issues your students, staff, and faculty actually run into.
- Networking
- Software
- Hardware
- Cybersecurity
- Backup
- Cloud
- Accounts
- Mobile
- Chromebook
- Remote
- Virtualization
- Attendance
- Grade access
- Communications
- Homework submissions
- Tech support
- Schedule access
- Login issues
- Curriculum
- And more…
Advanced Features for Your School Help Desk
Smart AI assistant, effortless help desk, and multi-department integration — all in one place.
Self-Service AI
Provide AI-driven self-service to students and parents
Provide students and parents with self-service options driven by AI, reducing waiting time and ensuring they receive instant solutions.
Agent Assist AI
Intelligent agent assistance for quicker responses
Help your support agents respond faster and more accurately with AI Support Agent Assistance — suggested replies grounded in your knowledge base.
Customizable Chat Bot Workflow
Build custom support processes for your school
Adapt and shape your support processes using our custom chat workflow designer to fit your school's specific requirements.
FAQ / Knowledge Base
Serve FAQ articles with a customizable landing page
Publish FAQ and knowledge-base articles with featured content, so students and staff can self-serve before opening a ticket.
Branding
Add your school logo, background, and brand colors
Effective branding fosters a sense of unity, promotes school spirit, and makes your platform instantly memorable to students.
Web Chat Client
Engage students with the web chat client
Real-time communication via the web chat client enhances user experience and boosts satisfaction across students, parents, and staff.
Ticketing Integration
Integrate with ServiceNow and Jira
Ticketing integration with ServiceNow and Jira automates your workflow, reducing manual tasks and ensuring faster, more efficient resolution.
Reporting
Get better insights with custom reporting
Customize your reports to pinpoint key metrics, empowering you with data-driven decisions about how your help desk is performing.
Ready to modernize your school's help desk?
Schedule a demo and we'll show you how AI chat support works end-to-end for students, teachers, and IT staff.