Smart Help Desk Solutions for Schools: A Fast AI Chat Support App for Students and Staff.
From basic tech issues to complex problems, we streamline support for students, teachers, and staff through real-time chat, automated troubleshooting, and a clear knowledge base.
Solutions for today's challenges: Smart AI assistant, effortless help desk, and multi-department integration.
Schools often face many support questions, different department needs (IT and HR), and a demand for quick answers. Our platform helps by using AI for smarter responses, providing a powerful help desk, and connecting support across all departments. If you already have content in SharePoint, Chime can quickly import that content and provide a conversational chat service.
Powered by AI
Our AI-powered chat assistant understands and responds to queries making sure students and staff get accurate answers without the wait.
Make IT Support Easy
With our tools and custom workflow options, schools can custom design their support process to fit their unique needs, making it easier to address concerns promptly and ensure everyone receives timely assistance.
Make IT Support Easy
With our tools and custom workflow options, schools can custom design their support process to fit their unique needs, making it easier to address concerns promptly and ensure everyone receives timely assistance.
Handle All IT Support Issues
Networking
Software
Hardware
Cybersecurity
Backup
Cloud
Accounts
Mobile
Chromebook
Remote
Virtualization
iPad
And more…
Attendance
Grade access
Communications
Homework submissions
Tech support
Schedule access
Login issues
Curriculum
Advanced Features for Your School Help Desks - IT Service Desk or HR Help Desk
Self-Service AI
Enable users to find solutions using chat with AI - or agent
Provide students and parents with self-service options driven by AI, reducing waiting time and ensuring they receive instant solutions.
Agent Assist AI
Intelligent agent assistance for quicker responses
Help your support agents respond faster and more accurately with our AI Support Agent Assistance.
Customizable Chat Bot Workflow
Build custom support processes to best suit your school's needs
Adapt and shape your support processes using our custom chat Workflow to fit your school's specific requirements.
FAQ/Knowledge-Based Articles
Serve FAQ articles with a customizable landing page
Build a collection of helpful articles with a landing page you can customize. Find answers browse easily and directly from Microsoft Teams
Branding
Add school logo, custom background, and brand colors for AI Chat tool
Effective branding fosters a sense of unity, promotes school spirit, and makes your platform instantly memorable to students.
Web Chat Client
Engage with students with our web chat client
Using a Web Chat Client allows for real-time communication, enhancing user experience and boosting customer satisfaction.
Ticketing Service Integration
Integrate with ServiceNow and Jira to automate ticket management
Ticketing integration with ServiceNow and Jira automates your workflow, reducing manual tasks and ensuring faster, more efficient issue resolution.
Reporting
Get better insights with custom reporting
Customize your reports to pinpoint key metrics, empowering you with data-driven decisions