About this release
Build 3.16.06 bundles several weeks of improvements into a single deploy. The release covers queue reliability, agent-side ergonomics, scheduling, exports, and a stack of routing fixes that had been showing up sporadically in the field.
Highlights
- Queue resilience. Short connectivity blips no longer flip a queue into an offline state. The watchdog now waits for sustained failure before reacting.
- Agent Translation toggle. Translation can now be configured per queue so you can opt-in only the queues that actually need it.
- Refined agent prompt notifications. The toast stack got an audit; duplicates are collapsed and stale prompts clear themselves.
- Timezone-aware scheduling. Schedules now round-trip correctly between an admin in one timezone and an agent in another.
- Better Session Details export. Long transcripts no longer truncate, and timestamps are preserved on export.
- Deflected Chats Details exportsgot the same treatment — all fields land in the CSV, in the right order, every time.
- Live Dashboard Agent list. Active chat counts and invite states now refresh in real time instead of being a snapshot from page load.
- Teams presence in the invite window. When you go to invite an agent, you can see their current Microsoft Teams presence before you pick them.
Bug fixes
- Switching a queue’s routing mode while there were waiting chats no longer blocks agents from picking them up.
- The Admin › Health Monitor status page now reports database counts correctly on Azure-backed environments.
- Chats no longer bypass a configured bot before the queue welcome message has run.
- Agent Translation now handles untranslatable messages gracefully instead of surfacing an error to the agent.
- The Bot Framework duplicate-message bug — where a copy of a message could be redelivered roughly 12 hours later — is fixed.
Locale and GDPR
Locale codes are now stored more flexibly under the hood, which cleans up a few edge cases with mixed-locale tenants. GDPR compliance is preserved through the removal flow with the accompanying Chime GDPR 1.0.55.
Download and release notes
The installer is available from the Chime for Teams download page, and the full changelog lives on the release-notes page on the same site.