Chime for Microsoft Teams 3.1.606 Release

Recently we have been making improvements to many different areas of Chime and have wrapped them up into this 606 build. Here are all of the details you need for updates we have made and where to download this free update.

Download the newest version of Chime: Chime for Teams Download

View all release notes for Chime for Teams: Chime Release Notes

Details:

• Added additional checks to make sure queues don't go offline during small presence drops

• Added new Agent Translation setting to enable/disable translation

• Improvements on Agent Prompt notifications

• Updated scheduling to work better with all time zones

• Improved exporting Session Details

• Made improvements to the exportable version of the Deflected Chats Details system report

• Updated dashboards Agent list with live data that better reflects agent invites and active chat numbers

• Added the Agent's presence in Microsoft Teams to the Agent Invite window

• Fixed an issue where switching queue routing mode would sometimes prevent waiting chats from being picked by agents

• Fixed Admin/Health Monitor status page DB counts for Azure databases

• Fixed an issue where chats would sometimes bypass bots configured before the queue welcome message

• Added the ability for locale codes to be stored as two-char codes instead of 4-char

• Improved error handling for Agent Translation when messages are unable to be translated

• Added some additional inbound filtering logic to ignore Bot Framework messages which have already been delivered - this was reported by one deployment where the Bot Framework service resent messages in some cases 12 hours after their initial delivery

• Updated Chime GDPR application to maintain locale tag during removal activities (Chime GDPR 1.0.55)