Chat First Service Desk
Chime V5 creates an AI powered service desk enabling teams to deliver outstanding support service.
Response Time
Resolution Time
Customer Satisfaction
Categorize detailed enterprise help desk issues with automatic conversation summary.
Utilize Chat GPT powered chats to quickly diagnose and solve guest Issues.
Azure AI powered FAQ lookup improves chat deflection and increases agent availability.
AI Summarization
Guest conversation summaries use natural language processing AI models to turn complex interactions, into a digestible set of steps.
Summaries include a brief outline of the resolution and the steps taken by both guest and agent to reach it. Summarization provides quick summary and chat synopsis to the service desk manager.
AI Helpdesk
Improve successful chat deflection with Chat GPT integration. Solve guest issues before they reach an agent with a customizable AI helpdesk agent. Guests receive step-by-step instructions in all languages, at any time of day.
Get Advanced Custom Reporting from Your Help Desk
Create custom reports from your help desk. Analyze metrics and trends. Leverage chat data between support agents and employees generated in Microsoft Teams.
Data Collection
Create custom chat workflows in Chime to gather the data you need. Store it in session metadata and make it part of your reporting.
Manage Reports
Manage custom reports to capture what matters most to your business. Generate bar graphs, line graphs, pie charts and more.
Securely access help desk data in JSON or CSV formats and visualize in your preferred tools, including Power BI, for clear insights.
Built-in Reports
Access more than 20 ready-to-use reports. Gain insights into agent performance, user feedback, and more.