Leading IM Receptionist for IBM Lotus Sametime Short-listed for Lotus Award by IBM's Panel of Judges

Instant Technologies, specialists in developing innovative, enterprise-class compliance and productivity solutions for IBM Lotus Sametime and Microsoft Office Communications Server, was announced today as a semi-finalist for a Lotus Award at IBM Lotusphere 2009. Instant Queue Manager is up for the prestigious ‘Best in Lotusphere Showcase’ award at next week’s event. 

Instant Queue Manager is the leading real-time solution for immediate, expert assistance.It acts as a ‘virtual IM receptionist’ to route either internal or external IM requests to agents ready to offer assistance, resulting in increased productivity, improved customer service, and shorter sales cycles. 

IBM Lotus Awards honor IBM Business Partners who have dedicated their time and energy to building innovative solutions using IBM Lotus software. 

“Lotus Awards are largely based on feedback from customers,” says Peyton McManus, President of Instant Technologies. “We are thrilled and honored to have been selected as a semi-finalist because it means our customers are receiving exceptional business benefits from our Lotus Sametime solutions.” 

The winner will be announced at Lotusphere’s Opening General Session on January 19. 

 

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