Instant Technologies today announced that it has been awarded the IBM Lotus Award in the Best Tool/Utility Solution category for the 13th annual IBM Lotus Awards. This is the 3rd Lotus Award Instant Technologies has received, and the second time they have won the Best Tool/Utility category.
The IBM Lotus Awards recognize exceptional IBM PartnerWorld members that specialize in Lotus software solutions and have excelled at providing quality products, innovative solutions and superior services to customers.
Instant Queue Manager provides the equivalent of a telephone help desk within the instant messaging environment of IBM Lotus Sametime. Instant’s Queue Manager receives customer queries and passes them to the next available agent.
Chat conversations are stored in a IBM Lotus Domino database where they can be acted upon or moved automatically via a Lotus Domino Agent into other systems such as Remedy, Act, PeopleSoft or SAP.
The Learning Continuum Company (TLCC), a leading provider of distance learning has been using Queue Manager to provide live help on their web site. "Queue Manager allows TLCC to better service both our existing customers and to help get new customers. Visitors to our web site can click on a link to chat with either our sales or technical support groups. Queue Manager finds the right person to help our web site visitor." says Howard Greenberg, one of the owners of TLCC.
"Before Queue Manager, we had to constantly edit our web site to change the Chat link to the person who was available. Queue Manager knows who is available and uses a priority level to help find the next available person here at TLCC to help our customers."
“We are very proud to have been recognized by IBM with
this prestigious award” said Peyton McManus, president of Instant
Technologies “Receiving this award for the third time demonstrates our
continued excellence in the use of Lotus technologies, allowing us to
provide high quality and value to our customers.”
About Instant Technologies
Instant Technologies, based in Durham, NH, develops software to extend enterprise instant messaging systems. Instant’s award winning products help companies provide solutions such as instant messaging bots, IM queue management solutions, archiving, and persistent chat rooms.For more information visit: www.instant-tech.com, or e-mail email@example.com.
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