MediCorp Health System Uses Enterprise Instant Messaging to Improve Hospital Efficiency

Previously the communication tool of choice for college students and teenagers, instant messaging is now helping health providers increase efficiency and communication. MediCorp Health Care System, a not-for-profit regional system of 28 health care facilities and wellness services in and around the Fredericksburg, Virginia area is leveraging secure, enterprise instant messaging to improve communication and provide an additional avenue to important information. Not only is instant messaging enhancing Medicorp’s communication between their employees and health providers, Medicorp has connected their Lotus Sametime IM environment to important hospital data systems.

Tasked with investigating solutions to enhance their IM system, David Russell, an Information Systems Analyst at MediCorp began investigating ways to provide information by connecting the instant messaging system with the useful data sources, thereby enabling people to use their instant messaging client to quickly search internal data systems. His solution was to use Instant Agent Framework, a product by Instant Technologies, to develop a series of Lotus Sametime IM bots to connect useful data sources with Medicorp’s instant messaging system.

“People like cool new gadgets, and it’s even better if those gadgets offer a business solution”, stated David Russell. “IM bots are a hit, especially with our Executive Assistants - who need to look up information quickly in Lotus Notes and now can even faster with bot technology.”

Lotus Sametime bots allow for employees to use the convenience of instant messaging to query a company’s databases. In MediCorp’s case, they have deployed eight different bots with functionality as varied as searching the telephone directory, to a policies and procedures database containing everything from what to wear to work to how much patient care an employee can give.

“When we created Instant Agent Framework, our intention was to enable companies to quickly enhance their Lotus Sametime environment through bot technology. The great work and ideas of David Russell and his team at MediCorp have shown how Lotus Sametime bots can improve communication solve real problems.” said Peyton McManus, President of Instant Technologies.


About Instant Technologies

Instant Technologies, based in Durham, NH, develops software to extend enterprise instant messaging systems. Instant’s award winning products help companies provide solutions such as instant messaging bots, IM queue management solutions, archiving, and persistent chat rooms.

For more information visit: www.instant-tech.com, or e-mail info@instant-tech.com


Previously the communication tool of choice for college students and teenagers, instant messaging is now helping health providers increase efficiency and communication.

 

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