• The Wise Choice

    Service Desk Instant Chime

    Faster answers, fewer escalations

    Available for both Microsoft Teams or Slack, Instant Chime turns your enterprise chat investment into a fully functional click-to-chat service desk.

  • Instant Compliance

    Compliance and eDiscovery for enterprise IM platforms

    Available for both IBM Sametime and Microsoft Lync/Skype for Business, our eDiscovery solutions provide access to chat history, generate charts, and a whole lot more.

  • Industry Sectors

    See how Instant Tech software helps businesses

    From financial services to healthcare to local governments and defense contracts, our products serve a wide variety of companies and industries.

Enterprise Chat First Service Desk

Microsoft Teams - Web Chat - Slack

Instant Technologies develops enterprise service desk applications for large corporate customers throughout the world. Our enterprise products enable organizations to meet regulatory requirements, provide live chat across organization or departments, improve customer service, and increase employee productivity.

What People Are Saying

“Our first-call resolution rate increased by 85%, and our issue resolution time dropped significantly, where issues that had been taking 24 hours to resolve are now being closed in under 5 minutes.”

— Global Pharmaceutical, Director of IT Support Services

“HRA is well-conceived and provides a complete and robust search tool but equally valuable for us is the ability to look at overall IM usage across the
practice.”

— Jason Ferenczy-Zumpano, Administrator for Cornerstone Medical Care