The Customer’s Challenge: Mitigate the Legal Risks of Sametime Chats
The customer uses IBM Lotus Sametime to facilitate real-time communication and collaboration. But while the business benefits of instant messaging are certainly compelling (increased productivity, reduced costs, improved customer service, and so on), IM chats are classified as ‘electronically stored information’ (ESI) that is subject to electronic data discovery (EDD, or e-Discovery) under changes made to the Federal Rules of Civil Procedure in 2006.
Legal forensic experts recommend that all corporations centrally archive their IM chats. Doing so will drastically reduce the costs of electronic data discovery orders and ensure quick and complete responses to such orders.
The customer wisely opted to follow this advice and went in search of a Sametime archiving solution.
Instant Solution: Instant IMtegrity Archives
Instant IMtegrity Archives provides IM archiving, search, and discovery for IBM Lotus Sametime. If questions are asked about who said what to whom, Instant IMtegrity Archives will provide irrefutable evidence.
The Results: FRCP Compliance with Electronic Data Discovery Orders
“We have employees all over the world, so the presence awareness inherent to instant messaging makes Sametime a vital communications medium,” says the customer’s Sametime administrator. “But we were acutely aware of the risks involved.”
To mitigate those risks, the customer conducted an extensive search for a Sametime archiving solution. Instant IMtegrity Archives from Instant Technologies met every requirement. And it was easy to deploy and intuitive to use.
“Our deployment of Instant IMtegrity Archives de-risked our usage of IBM Lotus Sametime,” continues the administrator. “Every IM thread is centrally archived so we have a complete record of everything that happens in our Sametime environment.Even more importantly, every IM thread is indexed for fast and easy search and retrieval.”
“The business benefits of real-time communication and collaboration are too great to ban its use simply to avoid electronic data discovery,” says
“Instant IMtegrity Archives gives us peace of mind,” concludes the administrator. “Computer forensics services can cost tens of thousands of dollars per day. But because we were proactive in our approach to rolling out Sametime, we know—and we can prove—that we have the full contents of every IM thread at our fingertips.”