Enterprise Click to Chat for IBM Sametime

Shorten your sales cycle and improve customer satisfaction by giving customers real time access to sales staff and customer support

Increase sales by giving web visitors access to a specialist in real time

Increase productivity by giving employees immediate access to a help desk professional

Allow users to quickly connect to your experts anywhere, anytime

Connect experts with multiple users at once

Queue Manager for Sametime Demo

IBM Techline benefits from Queue Manager with click-to-chat, knowledge base search from Sametime, and service ticket submission. Read more about IBM Techline and Instant Queue Manager or watch it in action below.

Instant Queue Manager improves help desk efficiency, ensures consistent answers to common questions, helps identify employee productivity and provides real time access to sales staff and customer support.

Queue Manager provides enterprise click to chat benefits such as interviews, monitored queue's, measurements and reporting, screen and link sharing, invite others or transfer between queues, support popular enterprise IM systems, browser based configuration and canned responses.

Key Features:

Ready for Mobile — Access Help from Various Devices

Queue Manager Monitoring Dashboard

Instant's web client is supported on both Apple iOS and Android devices.  An expert can launch their Sametime client and pick up a queue on their mobile device.  Users can also seek help using Queue Manager on any mobile device and launch a chat client.  Queue Manager is built using HTML, AJAX, JavaScript and CSS to ensure compatibility on all mobile devices.

Interviews - Filter your incoming customers with interviews that qualify their needs and direct them to the appropriate representative.  These interviews are customizable, extendible and easy to create.

Monitoring Panel - Keep an eye on incoming traffic in real time with Queue Manager's monitoring panel. Immediately see how long people have been waiting, their inbound questions, and overall queue traffic.

Connect Users with Help

Use Queue Manager to connect employees with IT professionals to aid in common tasks, like password resets. Queue Manager allows users to receive help in real time - no waiting for support tickets or long call center wait times.

Charts & Reporting - Instant Queue Manager comes with 91 standard charts that measure and report usage and traffic in an animated, interactive, quick and easy way.  High level information can be organized by year or down to the hour. Most charts are drill down enabled.

queue manager charts for Sametime


Instant Queue Manager Wins Best Unified Communications and Collaboration Solution Award at IBM Lotusphere 2010

Instant Queue Manager Wins IBM Lotus Award for Best in Lotusphere Showcase 2009

Lotus Award 2009




What's New

Queue Manager supports Sametime v9

Queue Manager 4.6
Now Available - November 2013

Schedule Queue Availability
Queue rollover function
Broadcast messages to waiting seekers
Learn What's New

Expert Training Videos
QM V4 Resources

View a sample website with embedded click-to-chat examples

Queue Manager V4.5 Charting
Review 20 new reporting templates

"We are now able to easily route real-time requests from our web site, without the need for any complex programming or Java expertise."

Queue Manager reviews...

Queue Manager Screenshots
Queue Manager Datasheet

Case Study - IBM Techline
Case Study - Global IT Helpdesk
Case Study - Financial Services
Queue Manager Measurement Suite Charts

What's New - Technical - Queue Manager V4.6

Queue Manager V4 Resources

What's New - Charting - Queue Manager V4.5

Expert Training Videos For Queue Manager V4

Solution Brief - Real-time Help Desk and Customer Support
Click here to download an overview of the business value of adding enterpise click to chat

Download comparison - Lotus Sametime Advanced, Instant Team Sessions and Instant Queue Manager