White Paper: Lotus Sametime IM Archiving - Build or Buy a Solution?
This paper discusses the issues you need to consider before embarking on the internal development of a Lotus Sametime archiving tool. Download a PDF copy now.
Technical Brief: Instant Team Sessions and Instant Queue Manager Compared to IBM Lotus Sametime AdvancedThis document compares the capabilities and the cost and complexity of deploying, managing, and maintaining Lotus Sametime Advanced versus Instant Team Sessions and Instant Queue Manager. Read the brief or download a PDF copy now.
White Paper: Enterprise IM Archiving for Regulatory Compliance and Business Continuity
White Paper: Change Management for Sametime Groups and Contacts
White Paper: Build or Buy?
Solution Brief: Real-time Collaboration with Persistent Chat
Solution Brief: Real-time Help Desk and Customer Support
Learn how IM presence awareness can dramatically increase your first call resolution rate to reduce costs, increase productivity, and improve customer satisfaction. Read the solution brief or download a PDF copy now.
Solution Brief: Role-based Archive Search and Discovery
Different stakeholders (end users, managers, administrators) have different information access requirements. This brief describes the benefits of role-based archive search and discovery. Read the solution brief or download a PDF copy now.
Solution Brief: Sametime Bot Deployment Scenarios
Learn how to use Instant Agent Framework to quickly build and deploy bots that improve and automate access to information and expert assistance. Download now.
Technical Brief: Integrated Lotus Sametime Chat Archiving and Lotus Notes Email Archiving
Learn how the extensibility of Instant IMtegrity Archives makes it easy to integrate it with your Lotus Notes email archiving solution to deliver a seamless, unified repository of all your Sametime chats and Notes email. Read the technical brief or download a PDF copy now.
Technical Brief: AdminP Integration with Instant Buddy List Administrator
This technical brief describes how to automate the provisioning of Lotus Sametime buddy lists via standard Lotus Domino administrative processes.