White Paper:  Lotus Sametime IM Archiving - Build or Buy a Solution?

This paper discusses the issues you need to consider before embarking on the internal development of a Lotus Sametime archiving tool.  Download a PDF copy now.

Technical Brief:  Instant Team Sessions and Instant Queue Manager Compared to IBM Lotus Sametime Advanced

This document compares the capabilities and the cost and complexity of deploying, managing, and maintaining Lotus Sametime Advanced versus Instant Team Sessions and Instant Queue Manager.  Read the brief or download a PDF copy now.

White Paper:  Enterprise IM Archiving for Regulatory Compliance and Business Continuity

You NEED to archive your IM conversations - the future of your business is at stake.  This paper explains why.  Read the paper or download a PDF copy now.

White Paper:  Change Management for Sametime Groups and Contacts

Save yourself time, money, and headaches by automating management of your Sametime contacts, groups, and group memberships.  This paper explains how.  Read the paper or download a PDF copy now.

White Paper:  Build or Buy?

Thinking of building an OCS archive viewer?  This paper discusses the issues you need to consider before you proceed.  Read the paper or download a PDF copy now.

Solution Brief:  Real-time Collaboration with Persistent Chat

Learn how the power of persistent chat can turn IM into a powerful cross-organizational collaboration medium. Read the solution brief or download a PDF copy now.

Solution Brief:  Real-time Help Desk and Customer Support

Learn how IM presence awareness can dramatically increase your first call resolution rate to reduce costs, increase productivity, and improve customer satisfaction.  Read the solution brief or download a PDF copy now.

Solution Brief:  Role-based Archive Search and Discovery

Different stakeholders (end users, managers, administrators) have different information access requirements.  This brief describes the benefits of role-based archive search and discovery.  Read the solution brief or download a PDF copy now.

Solution Brief:  Sametime Bot Deployment Scenarios

Learn how to use Instant Agent Framework to quickly build and deploy bots that improve and automate access to information and expert assistance.  Download now.

Technical Brief:  Integrated Lotus Sametime Chat Archiving and Lotus Notes Email Archiving

Learn how the extensibility of Instant IMtegrity Archives makes it easy to integrate it with your Lotus Notes email archiving solution to deliver a seamless, unified repository of all your Sametime chats and Notes email.  Read the technical brief or download a PDF copy now.

Technical Brief:  AdminP Integration with Instant Buddy List Administrator

This technical brief describes how to automate the provisioning of Lotus Sametime buddy lists via standard Lotus Domino administrative processes.

Solution Brief:  Productivity and Compliance Solutions for IBM Lotus Sametime

This solution brief describes how you can de-risk your usage of Lotus Sametime and maximize the return on your investment in your infrastructure by securing and extending Lotus Sametime with solutions to help you comply with regulatory requirements, meet electronic data discovery requests, enforce IM usage policies, improve help desk efficiency, improve customer support, and facilitate persistent chat for cross-organizational team collaboration.