Requirements & Installation Guide:      
Engine Build History get Version 4.2.281  
Plug-in Build History get Version 1.0.93  
Prerequisites PDF Online    
Database and Queue Security PDF      
3 Lotus Notes Databases

PDF

     
Engine/Framework

PDF

     
Sametime 7.5.X Plugin Deployment Guide PDF      
Sametime 8.0.X Plugin Deployment Guide PDF      
Sametime 8.5.X Plugin Deployment Guide PDF      
Updating the ITQConnect Database PDF      
Updating the ITQLogs Database PDF      
Updating the ITQMeasure Database PDF      
         
Application Modules:        
Apache - Required get Version 7.0.42    
Java get Version 7.0.40    

3 Lotus Notes Databases (requires login)

get

Version V1B102

   
Queue Manager Engine (contact Sales) EMail Version 4.0    
Sametime 7.5.X Plugin

get

Version 1.044    
Sametime 8.0.2 Plugin get Version 1.074    
Sametime 8.5.1 Plugin get Version 1.093    
         
Version 4 Documentation:        
Admin Guide   PDF      
Expert Guide PDF      
Expert Training Presentation PPT PDF    
Expert Training Videos   Online      
Developer Guide PDF        
Charting What's New PDF      
All Charts by Type PDF      
Click to Chat Icons - Basic View   Download      
         
Version 3 Documentation:        
Admin Guide   PDF      
Expert Guide 1 PDF      
Expert Guide 2 PDF    
Overview training presentation PPT      
         
Developer Resources:        
Programmer Documentation   Online      
Sample Interviews   Online