Instant Chime for Microsoft Lync is designed to add IM based server service desk functionality utilizing your Lync 2013, Skype for Business, or Microsoft Teams deployment. Route inbound IM chat requests to agents using the Lync, Skype, or MS Teams client, or a browser based chat client.
Instant Alert Manager is an IM broadcast system for Microsoft Lync©2010/2013. Quickly send scheduled, or immediate, IM notifications using Alert Manager and either Microsoft OCS or Lync. In 2016, all functionality included with Instant Alert Manager was included as part of Instant Chime.