Queue Manager Expert Resources
Your organization has recently implemented Queue Manager for IBM Sametime. Below are links to helpful videos to help you learn about the product, how to install the plugin and various usage scenarios.
What is Queue Manager?
Installation and Configuration Plugin
How to Accept a Chat as an Expert
How to Transfer a Chat to another Person
How to Transfer a Sametime Chat to another Queue
How to use Standard Replies
How to use Charting & Reporting for Management
How to Use Queue Scheduling
Utilizing the Dashboard Feature
How to Use Queue Manager Text Resources
Demo on Queue Manager using the HR Auditor Website
How to Use Manager Panel in Queue Manager v4.6
Queue Manager Charting & Reporting: Agent Availability
Queue Manager Charting & Reporting: Queue Traffic