Queue Manager Expert Resources

Your organization has recently implemented Queue Manager for IBM Sametime. Below are links to helpful videos to help you learn about the product, how to install the plugin and various usage scenarios.

What is Queue Manager?

Installation and Configuration Plugin

How to Accept a Chat as an Expert

How to Transfer a Chat to another Person

How to Transfer a Sametime Chat to another Queue

How to use Standard Replies

How to use Charting & Reporting for Management

How to Use Queue Scheduling

Utilizing the Dashboard Feature

How to Use Queue Manager Text Resources

Demo on Queue Manager using the HR Auditor Website

How to Use Manager Panel in Queue Manager v4.6

Queue Manager Charting & Reporting: Agent Availability

Queue Manager Charting & Reporting: Queue Traffic