Enterprise Click to Chat for IBM Sametime
Shorten your sales cycle and improve customer satisfaction by giving customers real time access to sales staff and customer support
Increase sales by giving web visitors access to a specialist in real time
Increase productivity by giving employees immediate access to a help desk professional
Allow users to quickly connect to your experts anywhere, anytime
Connect experts with multiple users at once
IBM Techline benefits from Queue Manager with click-to-chat, knowledge base search from Sametime, and service ticket submission. Read more about IBM Techline and Instant Queue Manager or watch it in action below.
Instant Queue Manager improves help desk efficiency, ensures consistent answers to common questions, helps identify employee productivity and provides real time access to sales staff and customer support.
Queue Manager provides enterprise click to chat benefits such as interviews, monitored queue's, measurements and reporting, screen and link sharing, invite others or transfer between queues, support popular enterprise IM systems, browser based configuration and canned responses.
Ready for Mobile — Access Help from Various Devices
Interviews - Filter your incoming customers with interviews that qualify their needs and direct them to the appropriate representative. These interviews are customizable, extendible and easy to create.
Monitoring Panel - Keep an eye on incoming traffic in real time with Queue Manager's monitoring panel. Immediately see how long people have been waiting, their inbound questions, and overall queue traffic.
Connect Users with Help
Use Queue Manager to connect employees with IT professionals to aid in common tasks, like password resets. Queue Manager allows users to receive help in real time - no waiting for support tickets or long call center wait times.
Charts & Reporting - Instant Queue Manager comes with 91 standard charts that measure and report usage and traffic in an animated, interactive, quick and easy way. High level information can be organized by year or down to the hour. Most charts are drill down enabled.
Instant Queue Manager Wins Best Unified Communications and Collaboration Solution Award at IBM Lotusphere 2010
Instant Queue Manager Wins IBM Lotus Award for Best in Lotusphere Showcase 2009