Do you need to monitor and audit OCS chat conversations for internal policy enforcement and/or external regulatory requirements?
Do you want to convert the contents of your OCS archives (LCSLog Database) into a usable business asset?
Do you need to find chat conversations in Office Communications Server?
Do your users need access to their OCS chat histories to do their jobs effectively?
OCS Archive Viewer allows a user, supervisor, or Compliance Officer to view OCS IM chat history from within their OCS client.
Instant Archive Viewer for Microsoft Office Communications Server offers three distinct OCS search, retrieval, and discovery roles:
This role gives end users access to their own past OCS conversations without intervention from the help desk.
- The web-based interface is tightly integrated within the Office Communicator client (it sits in the client as a tab extension that is deployed via a simple regedit)
- Users can quickly and intuitively search OCS chats by date, by person, or conduct advanced keyword searchesof their OCS archive
- Users only have access to their own archived OCS chat history - seamlessly accessing the LCSLog database with secured access
This role gives managers the ability to monitor OCS chats of employees in their respective departments.
- Managers can search OCS chat history within an entire AD group - without any need to understand the LCSLog database
- Security controls restrict managers’ ability to search OCS chat history within their group or groups only
- The OCS search and discovery user interface can be quickly integrated with the Office Communicator client
This role consists of a powerful OCS search and discovery module that enables a user with ‘super admin’ privileges to conduct organization-wide audits of all conversations by all users in the environment.
- Locate OCS chats between users, both 1-to-1 and multi-party
- Locate specific text within OCS chats
- Locate OCS chats by phrase and by user
- Perform complex OCS archive searches, including advanced Boolean searches
- Save custom queries for reuse within defined OCS discovery projects
- Create and manage OCS discovery-based projects that consist of collections of related queries
In addition, all roles share these common features:
- Access to OCS chat archives is secured via various authentication mechanisms, including Windows pass-through authentication
- Simple 1-to-1 OCS conversations can be searched/retrieved/audited
- Multi-party OCS chats can be searched/retrieved/audited
- OCS chats and OCS archive search results can be exported to PDF for easy OCS chat reporting
- No software is installed on the Office Communicator client
- The OCS search and discovery UI is an easy-to-use web-based interface
- Integrated support for Instant Alert Manager
- Web access support for OCS R2
Click here to download a solution brief on role-based OCS archive search and discovery for Microsoft Office Communications Server.
Learn why a major American insurance provider deployed Instant Archive Viewer for their OCS search and discovery requirements after the complexities of the LCSlog database, multi-party OCS chat display, and other challenges prompted them to abort their attempt to build an in-house OCS chat archiving solution.
Read about the benefits Liberty Bank is deriving from Instant Archive Viewer's role-based access to Microsoft OCS archives.
Click here for a comprehensive description of what is new in the OCS 2007 R2 architecture.
Click here for an overview of OCS 2007 R2 hardware and OS requirements.
Charting and Reporting is featured in Instant Archive Viewer for OCS as an XML based charting engine rendering statistics from your Office Communications Server in a cool flash bar graph or pie chart. It will be a new feature included in the OCS Archive Viewer.
Click here for more screen shots of Charting and Reporting
